Utility Billing (water & trash)

Utility Billing

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Wylie Municipal Complex
300 Country Club Rd., Building 100, 1st Floor
Wylie, TX 75098

Monday - Friday, 8 am - 5 pm

Phone: 972-516-6100
Fax: 972-516-6143

E-mail Utility Billing

Request a Brush/Bulk Pickup
Report Watering Violations

Click here for watering restrictions and guidelines

The Utility Billing division is responsible for the billing and collection of utility fees, meter services, mail posting, cash deposits for all departments and utility customer service.

The City of Wylie is served by three water districts: City of Wylie, East Fork and Wylie Northeast. To find out the water district that covers your area, set up your water service with the City of Wylie or ask a question about your water bill, contact Utility Billing.

Increased Water Usage Results in Higher Water Bills - August 2015

High water consumption paired with increased water rates has led to high residential water bills for the month of August 2015, results similar to most North Texas cities. Wylie’s average daily consumption in August compared to the same time last year increased 4.2 million gallons (August 2014, 4.2 mil. gal.; August 2015: 8.4 mil. gal.). We have reviewed the gallons billed to residents versus the gallons pumped to Wylie by North Texas Municipal Water District and found the numbers are in line.

Last year’s water restrictions limited watering to two times a month compared to eight times a month this year. The six additional watering days coupled with the very dry month (approximately .5 inches of rainfall) meant more hours of residential sprinklers and soaker hoses running at homes in August, significantly increasing usage directly resulting in higher water bills. The last time that our customers could water twice a week was the period from June 2012 through June 2013.

To cover the cost of higher wholesale water rates charged by NTMWD, residential rates have increased 20% since 2011. During that same period residential water usage dropped due to drought and water restrictions, limiting the bottom line impact on water bills. August 2015 residential usage compares closely with higher 2011 usage numbers, a year with similar weather and no restrictions.

We understand your frustration and concerns and will work to answer questions and respond as quickly as possible. Please be aware that Utility Billing has re-read many of the meters with high readings and the numbers are accurate. Contact Utility Billing at 972-516-6100.

Higher water usage? Answer these questions…
How often do you run your sprinklers?
How long per station do you run them?
Did you run them more than prior years?
How often do you soaker hose your foundation?
Have you checked for a broken sprinkler head or leak?
Do you have a toilet that leaks?
Have you filled or refilled a pool?
Does it have an automatic refill?
How long do you use your soaker hose and have you checked its condition?

Water Usage Calculator www.csgnetwork.com/waterusagecalc.html


contact information

Wylie Municipal Complex 
300 Country Club Rd., Building 100 Wylie, TX 75098
Main #: 972-516-6000 
Monday – Friday; 8 am – 5 pm

Building Inspection2nd floor 
972-516-6420, permits@wylietexas.gov

City Manager, 1st floor 
972-516-6010, citymgr@wylietexas.gov

City Secretary1st floor 
972-516-6020, citysec@wylietexas.gov

Code Enforcement, 2nd floor 
972-516-6440, code@wylietexas.gov 

Communication/Marketing, 1st floor
972-516-6016, publicinfo@wylietexas.gov

Engineering, 2nd floor 
972-516-6400, cityeng@wylietexas.gov

Finance, 1st floor 
972-516-6120, finance@wylietexas.gov

Human Resources, 3rd floor 
972-516-6040, jobs@wylietexas.gov

Planning and Zoning, 2nd floor 
972-516-6320, planning@wylietexas.gov

Parks Administration, 3rd floor 
972-516-6340, parks@wylietexas.gov

Purchasing, 1st floor 
972-516-6040, purchasing@wylietexas.gov

Utility Billing
, 1st floor 
972-516-6100, utility@wylietexas.gov

Recreation Center
300 Country Club Rd., Building 200
972-516-6360, recreation@wylietexas.gov

Monday – Friday, 5:00 am – 10:00 pm
Saturday, 8:00 am – 8:00 pm
Sunday, Noon – 8:00 pm

Rita and Truett Smith Public Library
300 Country Club Rd., Building 300
972-516-6250, libinfo@wylietexas.gov

Monday - Thursday, 10 am – 8 pm
Friday and Saturday, 10 am – 5 pm
Sunday, Closed

Public Safety Complex
2000 N. Hwy. 78
Monday – Friday, 8 am – 5 pm

Municipal Court
972-442-8101, court@wylietexas.gov

Police Administration
972-442-8170, police@wylietexas.gov

Public Safety Communications
972-442-8171, wfdadmin@wylietexas.gov

Fire Administration
972-442-8110, wfdadmin@wylietexas.gov

Fire Stations
Station #1,
1400 S. Ballard Ave., 972-429-8071
Station #2, 555 Country Club Rd., 972-429-8072
Station #3, 210 W.A. Allen Blvd., 972-442-8073
Public Works  (Streets, Water and Wastewater)
949 Hensley Ln., Building 300
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Friday, 7 am – 4 pm

Parks Maintenance
949 Hensley Ln., Building 200
972-516-6340, parks@wylietexas.gov
Monday – Friday, 7 am – 4 pm

Animal Services
949 Hensley Ln., Building 100
972-442-5268, animalcontrol@wylietexas.gov
After-hours emergency? Contact Police Dispatch, 972-442-8171
Monday – Saturday, 8 am – 5 pm

Senior Recreation Center
800 Thomas St.
972-516-6349, recreation@wylietexas.gov
Monday – Friday, 8 am – 4 pm; Saturday, 9 am – 3 pm; Sunday, 1 – 5 pm

Economic Development Corporation
250 S. Hwy. 78
972-442-3367, info@wylieedc.com
Monday – Friday, 8 am – 5 pm

Athletic Field Condition Hotline

Community Waste Disposal (Bulk Pickup/Trash) 

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